FAQ

FAQ

  • When is order due date?open
    • 3 days (72 hours) prior to your departure date of your travel.

      Please contact us for last minutes reservations.

  • How am I charged for the rental?open
    • This is a rent service where charges are incurred for renting the router instead of the data usage. Your billing cycle will begin on the day of your departure and is charged through the date you return to Singapore for outbound product.

      For example, if the departure date is on 12th and the return date is on 16th, you will be charged for 5 days rental.

      For delivery, we ship our device directly to your designated address in Singapore the day before your trip. The WiFi device must be returned on the next day after your return.Please note that you will be charged the daily rate for every day the device is late.

  • How can I pay the rental fee?open
    • Please pay the rental fee online by credit card after placing the order.

  • Is deposit necessary?open
    • No, deposit is not necessary.

  • Late feesopen
    • Late fees will not be charged by the second business day after you return to Singapore for outbound product or the following business day you leave Singapore for inbound product.

      It will be charged for extra daily rate for late return.

  • Cancellation feesopen
    • No cancellation fee if you cancel 3 days (72 hours) prior to your departure.

      You will be charged $15/unit as cacellaton fee if you cancel within 72 hours prior to the departure date.

      The delivery cost will be charged as well if applicable.

  • Any additional charges I should be aware of?open
    • Item Details Charge
      Insurance Plan Covers the loss, theft or dammage of rented devices.
      ▼ Check Comapensation fee
      $3/day/unit
      Late Fees Late fees are charged for late return $15/day/unit
      Cancellation Fees Cancel within 3 days (72 hours) prior to your departure date $15/day/unit
      Spare Battery Stongly recommend for long term of period usage $3/day/unit
      Shipping Fee Shipped to your designated address in Singapore one business day before your depature $8/unit
      Item Insurance Plan
      Details Covers the loss, theft or dammage of rented devices.
      ▼ Check Comapensation fee
      Charge $3/day/unit
      Item Late Fees
      Details Late fees are charged for late return
      Charge $15/day/unit
      Item Cancellation Fees
      Details Cancel within 3 days (72 hours) prior to your departure date
      Charge $15/day/unit
      Item Spare Battery
      Details Stongly recommend for long term of period usage
      Charge $3/day/unit
      Item Shipping Fee
      Details Shipped to your designated address in Singapore one business day before your depature
      Charge $8/unit
  • Is there a user guide to guide me on connecting the router?open
    • Yes, the user guide is enclosed in every bag to help you getting connected overseas.

  • How do I get connected for the first time?open
      1. 1. Turn on Overseas Wi-Fi Router.

      2. 2. Enable the Wi-Fi function on the mobile gadgets (mobile phones, tablets, laptop etc.).

      3. 3. Choose the SSID name and enter the password on your mobile phone.

      4. 4. SSID and password are indicated on the router.

      5. 5. You are connected to Wi-Fi automatically when the hotspot is on.

      Note: Wi-Fi connection speed depends on the country’s network infrastructure.

      A User's Guide booklet is enclosed with every device.

  • How do I know when my Pocket Wi-Fi is fully charged?open
    • The device is fully charged when the battery indicator is completely filled .

We’re always here for you! Get assistance whenever you need.

Your can find your inquiry from FAQ before contacting us. 

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